Here are the 12 fundamental principles of ethics: 1. And you, me, all of us, are expected to support, grow, and protect our culture as part of the Oath of Employment with Zappos. Our ten core values are: For more information about our core values, please refer to our core values document and our Employee Handbook. This proves the companies dedication not only to the employees work life, but to their personal well-being. It combines two ethical convictions: respect for the dignity of the person and recognition of the diminished autonomy of others. s. Truebut the happiness hippie is a major factor in ethical decision making. The company started as a shoe distributor and acted as the intermediary, transferring merchandise from the supplier to the customer. In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the Code of Conduct) are already touched on in our Core Values and currently exist in our company culture. Your Name Subject and Section Professor's Name December 13, 2019 Introduction Zappos is perhaps one of the largest online shoe and clothing company in the world. The only reason we aren't swamped by our competition is because what we do is hard, and we do it better than anyone else. As Zappos continues to transform and scale, we want to ensure the four Cs remain top of mind in our day-to-day business operations. Instead, they create a leadership vacuum and a change process where no one is in charge because everyone is, at least in theory, empowered. Stakeholders stay happy due to Zappos's success. All Zappos payments and other transactions must be properly authorized by management and be accurately and completely recorded on our books and records in accordance with generally accepted accounting principles and established corporate accounting policies. While you may think that there would not be a problem with taking a government employee out to dinner or paying for a round of golf, there may be. In order to buy out the board, Zappos needed to unite with Amazon, a company that not only accepted but promoted their value to customers. Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. It's hard but if we weren't doing something hard, then we'd have no business. Its what makes us successful. You must WOW (go above and beyond what's expected) in every interaction with co-workers, vendors, customers, the community, investors with everyone. If you are unsure whether a contemplated action might violate any of the antitrust laws, you must review it with the Legal Department prior to implementation. Zappos specifically aims at having a little weirdness in order to promote employee involvement and engagement, allowing the company as a whole to grow as innovators. Subscribe to our newsletter. Embrace and Drive Change 3. Federal and state laws prohibit trading in securities by persons who have material information that is not generally known or available to the public. The company delivers above and beyond basic workplace needs and addresses the self-actualization needs that most individuals desire from their work experience. Also check out this interview with Andy Orsow who's a UX Manager at Zappos. We believe that customer service shouldnt be just a department, it should be the entire company.. Zappos does an incredible job at contacting customers in a timely manner, especially when there are situations that go wrong. Ethical principles are different from values in that the former are considered as rules that are more permanent, universal, and unchanging, whereas values are subjective, even personal, and can change with time. Making choices about the direction of a business which affect peoples livelihoods directly cannot be done ethically if it is done experimentally. This means offering shoppers more clothing styles and variety, reimagining ways to exceed customer expectations, protecting and growing our company culture, and serving communities near and far. A conflict of interest exists when your private interests interferes in any way or competes with Zappos interests. We are inspired because we believe in what we are doing and where we are going. The company offers free shipping, a 365-day return policy and 24/7 over the phone assistance. Bullets vs. cannonballs. A two percent or less equity interest in a company whose stock is publicly traded will not be deemed significant absent other complicating factors, such as circumstances that cause such investment to potentially influence the persons judgment on Company matters or to amount to management participation in such other company. When in doubt, imagine that your conduct or the words you are using will be fully disclosed in the media with all details, including your name and picture. In most companies, new ideas have to be approved by a manager or a chain of managers. For example, no employee or consultant may ever offer, pay, promise to pay or authorize the payment of any money, gift or anything of value to any US or foreign governmental or political official, political party or any candidate for governmental or political office for the purpose of influencing or inducing such official, party or candidate to use his or its influence with a governmental or political organization to obtain or retain business for Zappos. You must also avoid any investment, interest or association that interferes or might interfere with your independent exercise of judgment in Zappos best interests. Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction. The culture encourages you to be the same person you are at work as you are at home. Do you love what you do and who you work with? Zappos' Main Ethical Standard . For example, there is nothing improper about having dinner with a vendor when the vendor is in town, even if the vendor visits regularly because there is a legitimate business purpose servedyou are developing a strong relationship with the vendor. Since our humble beginnings, Zappos has been a customer-obsessed company that focuses on delivering a WOW experience. Theft, carelessness and waste have a direct effect on our profitability. Just like every person has their own personality, every company has their own culture. We believe in hard work and putting in the extra effort to get things done. Another challenge that Zappos faces in upcoming years is . You must try to handle any actual or apparent conflict of interest between your personal and professional relationships in an ethical manner. Ask yourself: How do you plan and prepare for change? These stories range from a six-hour phone conversation with a customer having trouble with their transaction, informing customers of where the best pizza parlor is in their location, to just being a friend to talk to. 20092023 - Zappos.com LLC or its affiliates. Part of being in a growing company is that change is constant. Zappos has addressed some critical challenges, handling them with agility, strength, and precision. You should report to work in condition to perform your duties, free from intoxication due to drugs or alcohol. We want to create an environment that is friendly, warm, and exciting. Great culture leads to employee happiness. Send it online -- for free. Get a $10 credit for Fathom Analytics. It is important to consider how these two principles are embodied in the actions of others. A bribe is defined as giving anything of value, directly or indirectly, to influence an act or someones decision, or inducing such person to use his or her influence. Zappos will take appropriate action against any employee whose actions are found to violate this Code of Conduct. Ethics is "a set of principles for determining good and right conduct (Willerton, 2015, p. 60). For example, the idea for our culture book came about from a casual discussion outside the office. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most. What are some creative things that you can contribute to Zappos? Despite knowing that they would encounter a huge loss, they gracefully accepted their mistake and abided by the false price on the website. That's a bit scary, but you can take comfort in knowing that nobody else knows how to do what we're doing either. Further, we dont promote work-life balance in the traditional sense. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment. If so, you should probably decline it. At Zappos.com, our purpose is simple: to live and deliver WOW. http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html You may not have "planned" it. It is our policy to disclose information concerning Zappos to the public only through specific limited channels to avoid inappropriate publicity and to ensure that all those with an interest in Zappos will have equal access to information. Zappos has addressed some critical challenges, handling them with agility, strength, and precision. These modern visions of management seek to enfranchise the individual. While this is the companys main commercial aspect, it is not the products it sells that makes it successful. Accordingly, you may not take for yourself opportunities in Zappos area of business that you discover through the use of Zappos property, information or position. If the trainee does not want to join the company after this process, Zappos offers them $2,000 compensation. It is never appropriate to receive or give cash. They were completely honest and open about the financial situation they were in and the employees understood what and why they needed to take these actions. They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. How can you do a better job of communicating with everyone? We must always plan for and be prepared for constant change. Zappos has always been about being able to do more with less. Accordingly, all political contributions with Zappos funds are coordinated and approved by the Zappos Finance and Legal Departments. It does not matter whether the person works for the US government, a foreign government or is in the private sector. Customers were confused on why Zappos had decided to unite with Amazon, and instead of leeaving their loyal consumers wondering, they publicly expressed the situation. Whether internally with co-workers or externally with our customers and partners, delivering WOW results in word of mouth. Zappos Insights' Christa Foley sits down to share more. How can you make your relationships more open and honest? Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication, Challenges the status quo or common wisdom, Is comfortable with chaos and uncertainty. Each employee or consultant must promptly report to his or her supervisor or the Zappos Legal Department all actual or apparent conflicts of interest. Established companies seek to retain their footing or get a leg up on their competitors, both for customers and for employees, by reimagining management in unusual and often highly-conceptualized ways. Book an office hour. Over the years, Zappos has taken strides to eliminate the common fates that most companies of our age and size contend with: slowing innovation and evolution, too many management levels, bottle-necked decision making, and disengaged employees. Please contact the Finance Department if you have any specific questions. We must all learn not only to not fear change, but to embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it. Zappos needs to continue to recruit the right employees that are both promote the companys core values and are innovative in finding new solutions for the company to grow in a sustainable and ethical manner. If you think you may be pursuing such an opportunity, you should discuss the matter with the director or Vice President of your department or business division or the Zappos Legal Department. We want everyone to not be afraid to take risks and to not be afraid to make mistakes, because if people aren't making mistakes then that means they're not taking enough risks. Our goal is to help employees unlock that potential. He informed his managers through an email that they were no longer needed and would become regular workers, but were able to keep their salary. We are more than just a team though -- we are a family. Check-in Round: Each person has an uninterrupted chance to mention anything on their mind. Zappos distinctive features and organization lies in their devotion to employees and customers. Do you understand the company purpose? Work can be fun! Do you push yourself outside of your comfort zone? Help needed for "Zappo's Design Principles"! It is quite common in this industry for vendors to provide sample products for you to keep which is permissible as long as there is no side agreement, such as where prices to Zappos will be increased to cover the cost of the samples provided to you. 1. The efforts of Zappos to reinvent itself as a flatter, evolved organization with far-out corporate-speak structures, ambitious manifestos, and abstract solutions to common sources of modern employee dissatisfaction are interesting to study but challenging to implement. If you make an anonymous report, please provide as much detail as possible, including copies of documents you believe relevant to the matter. Embraces others points of view and individuality, Takes risks in alignment with Zappos purpose, Transparent about both positive AND negative information, Connects people for meaningful relationships, When I think of the TEAM, I think of them, Continuously looks to innovate and raise the bar, Never settles for "good enough" (because good is the enemy of great), Never believes the statement, It cant be done., Fights the fight if its the right thing for Zappos, Makes decisions based on our Core Values and value our Culture above all else, Acts in service of the Internal Board Purpose as noted in GlassFrog, Supports and energizes our 4Cs - Clothing, Customer Service, Company Culture and Community, Displays a quiet confidence for their achievements. Is Zappos's supply chain ethical? That "more" is providing the very best customer service, customer experience, and company culture. As we continue to grow, we strive to ensure that our culture remains alive and well. Thanks to the contributors to this project. This means that many things we do might be a little unconventional -- or else it wouldn't be a little weird. We believe that the best teams are those that not only work with each other, but also interact with each other outside the office environment. http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/ Do you understand the purpose of your circle? Tony Hsieh shared the reasons on why Zappos made this decision, assuring that is was for the benefit of the customers. Twenty years ago, we began as a small online retailer that only sold shoes. Having identified with this ethics-laden culture, Zappos has so far created a favorable and productive working environment. Ask yourself: What can we do to be a little weird and differentiate ourselves from everyone else? Passion is the fuel that drives ourselves and our company forward. However, if the vendor tells you to have a night out without the vendor present and submit your receipt for payment, you should decline as that arrangement is akin to a cash gift. How do you encourage more people to take ownership? In January of 2012, Zappos database was hacked and millions of customers personal information was taken. By working as a team, by partnering, you are setting the stage for success! Sometimes our sense of adventure and creativity causes us to be unconventional in our solutions (because we have the freedom to think outside the box), but that's what allows us to rise above and stay ahead of the competition. An Evolutionary Organization Over the years, Zappos has taken strides to eliminate the common fates that most companies of our age and size contend with: slowing innovation and evolution, too many management levels, bottle-necked decision making, and disengaged employees. Never accept or be too comfortable with the status quo, because historically, the companies that get into trouble are the ones that aren't able to respond quickly enough and adapt to change. Sure, people have done parts of what we do before, but what we've learned over the years at Zappos is that the devil is in the details. Honesty requires you to be candid with your consumers, business partners and coworkers. http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f Our philosophy at Zappos is to WOW with service and experience, not with anything that relates directly to monetary compensation (for example, we don't offer blanket discounts or promotions to customers).We seek to WOW our customers, our co-workers, our vendors, our partners, and in the long run, our investors. In the end, all the employees that were laid off received an amazing six months of COBRA health insurance coverage, paid for by the company. Check Zappos' website to see if they have updated their ethical practices policy since then. Sometimes, it's the little things that make the biggest difference. NURSING ETHICAL PRINCIPLE #1: ACCOUNTABILITY: Per the American Nursing Association's Code of Ethics, professional accountability, one of the important ethical principles in nursing is defined as "being answerable to oneself and others for one's own actions."Nurses are accountable for their actions when caring for patients and must accept the personal and professional consequences of those . How do you get your fellow circle members to grow professionally? Values are more than just words, they're a way of life. Do you believe in what we are doing and where we are going? We must never settle for "good enough," because good is the enemy of great, and our goal is to not only become a great company, but to become the greatest service company in the world. Before making any payments to any foreign government officials or employees, please obtain approval from the Zappos Legal Department. Weve learned that if you identify your companys core values, hire by them, onboard team members by them, and truly live by them; then your business is on a long-term path to success, profit, and growth. Principle of Ethics Zappos has a strong ethical climate and strives on their Code of Conduct and Ethics. At Zappos, we think it's important for employees to grow both personally and professionally. The Mark Fulton 8,000 Meter Challenge requires grit and character. In the words of the CEO: At Zappos our 10 Core Values are more than just words, they're a way of life. They can copy our images, our shipping, and the overall look of our web site, but they cannot copy our people, our culture, or our service. Principles help inform and influence values. Anyone who wants to compete with us has to learn the same things, so problems are just mile markers. 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